Caravan 2024 Agenda

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Day 01

25 Sep 2024

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08:00 am – 9:00 am

Rajendra Hall

Scaling Enterprise Customer Success & Expanding Customers Beyond $500k in ACV: LogiNext & Amagi Stories 🏢

08:00 am – 9:00 am

Rajendra Hall

Scale Pass Holders Only

AI Track

Invite only

Speaker(s)

Aakriti Bhargava

Co-Founder, Wizikey

Ashwini Asokan

CEO & Founder, Vue.ai – Mad Street Den brands

Sangeeta Bavi

Executive Director, Digital Natives, Microsoft

Moderated by

Aastha Sharma

Founder & Director, Veris

How LogiNext built a high NRR CS function, moving from reactive to proactive customer success
Deep dive into a key account that LogiNext scaled with land and expand strategy
How Amagi built a balanced global customer success organization, and achieved high NPS
Customer retention cheat sheet and challenges

08:00 am – 9:00 am

Rajendra Hall

Scaling Enterprise Customer Success & Expanding Customers Beyond $500k in ACV: LogiNext & Amagi Stories 🏢

08:00 am – 9:00 am

Rajendra Hall

Scale Pass Holders Only

AI Track

Invite only

Speaker(s)

Aakriti Bhargava

Co-Founder, Wizikey

How LogiNext built a high NRR CS function, moving from reactive to proactive customer success
Deep dive into a key account that LogiNext scaled with land and expand strategy
How Amagi built a balanced global customer success organization, and achieved high NPS
Customer retention cheat sheet and challenges

08:00 am – 9:00 am

Rajendra Hall

Decoding India’s Journey from AI Innovation to Nationwide Adoption 🇮🇳

08:00 am – 9:00 am

Rajendra Hall

Day 02

26 Sep 2024

Expand All Collapse All

08:00 am – 9:00 am

Rajendra Hall

Scaling Enterprise Customer Success & Expanding Customers Beyond $500k in ACV: LogiNext & Amagi Stories 🏢

08:00 am – 9:00 am

Rajendra Hall

08:00 am – 9:00 am

Rajendra Hall

Decoding India’s Journey from AI Innovation to Nationwide Adoption 🇮🇳

08:00 am – 9:00 am

Rajendra Hall

How LogiNext built a high NRR CS function, moving from reactive to proactive customer success
Deep dive into a key account that LogiNext scaled with land and expand strategy
How Amagi built a balanced global customer success organization, and achieved high NPS
Customer retention cheat sheet and challenges