{"id":20836,"date":"2022-07-14T05:11:00","date_gmt":"2022-07-14T05:11:00","guid":{"rendered":"https:\/\/dev.matsio.com\/matsio\/saasboomi\/?post_type=podcast&#038;p=20836"},"modified":"2024-05-09T11:11:20","modified_gmt":"2024-05-09T11:11:20","slug":"building-saas-swapnil-jain","status":"publish","type":"podcast","link":"https:\/\/dev.matsio.com\/matsio\/saasboomi\/podcast\/building-saas-swapnil-jain\/","title":{"rendered":"A novel way of building a fast-growing SaaS in the $400B Contact Center Market with Swapnil Jain of Observe.ai"},"content":{"rendered":"\n<p>After landing a dream internship at Google while studying at IIT Delhi, Swapnil Jain moved to San Francisco to work with Twitter for 3 years. His startup journey, according to him, was a result of FOMO. Seeing his contemporaries back in India starting their own companies with the influx of venture capital in India, Swapnil decided to move back to India and start Observe.ai.&nbsp;<\/p>\n\n\n\n<p>In 2022, Observe.ai raised $125 Million in its Series C Funding led by SoftBank. Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.<\/p>\n\n\n\n<p>Tune in to listen to his journey from being an engineer to first getting rejected and then getting accepted by Y Combinator and the challenges of running a multinational organization, with offices in the US and in India.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tune in to listen to his journey from being an engineer to first getting rejected and then getting accepted by Y Combinator and the challenges of running a multinational organization, with offices in the US and in India.\u00a0<\/p>\n","protected":false},"author":12,"featured_media":20842,"template":"","tags":[],"series":[10],"series-seasons":[11],"class_list":["post-20836","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","series-founders-deep-dive","series-seasons-season-1"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - 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